I take pride in the quality of my garden tools and stand behind each one. To ensure your satisfaction I pack and ship each package myself. If for any reason you are not satisfied with your purchase upon arrival, please notify me immediately and I will attempt to correct the situation. You may choose to either exchange or receive a complete refund up to 30 days after the original purchase date. Please email tuli@fisherblacksmithing.com or call for return instructions.